Returns & Exchange

We are happy to answer any questions related to Dear Jugni but we will be unable to do any returns, exchanges or refunds for any Juttis purchased outside www.dearjugni.com

Defective / Damaged Merchandise :

We strive to ensure that all of our products go through rigorous quality check for any defects, but few might rarely go unnoticed. If you come across any of those, please email us at info@dearjugni.com as soon as you receive your order, and we will replace the same by the earliest. We take utmost care of our products while packaging to ensure that no pressure is applied onto the product and that it does not get damaged during transit.

Some of our products are crafted by hand and might slightly differ from piece to piece. These differences will not be considered as manufacturing defects. Also when we use semi precious stones, resins, etc. they might have some irregularities and will not be considered as manufacturing defects.

Product colors :

We will not be able to guarantee the accuracy of the colors you observe when you see the products online, as the depth and resolution of each computer or mobile screen differs.